Privacy Policy
This policy explains what information Serenium Healthcare collects, how it uses and shares that information, and how users can contact us about privacy questions or requests.
Read this page as a summary of how Serenium Healthcare approaches privacy, platform use, and security.
Questions about privacy or support may be sent to support@sereniumhealthcare.com or contact@sereniumhealthcare.com.
Information we collect
- Account and contact information such as name, email address, phone number, username, time zone, and login or security activity.
- Professional and onboarding information such as profession, specialties, licenses, certifications, identity-verification records, and uploaded documents.
- Platform activity such as shifts, bookings, schedules, timesheets, messages, support interactions, and related payment or billing records tied to platform use.
- Device, browser, app, and usage information that helps keep Serenium secure, reliable, and easier to improve.
How we use information
- To create, secure, and support accounts.
- To verify identity, credentials, onboarding progress, and eligibility.
- To support staffing coordination, scheduling, communications, timesheets, support, and related payment or billing services.
- To send service messages, protect the platform, and improve reliability and user experience.
Trusted service providers
Serenium Healthcare may work with trusted service providers that support hosting, communications, identity verification, payments, security, analytics, reliability, or operational platform services.
These providers are expected to handle information only as needed to perform services for Serenium or to meet legal, security, or compliance obligations.
When we may share information
Serenium may share information with clinicians, facilities, agencies, and trusted providers when needed to deliver the platform and support staffing operations.
We may also share information when required by law, to protect users and the platform, or to respond to security, fraud, or safety concerns.
Privacy choices and questions
- Users may update certain account and profile information through their Serenium workspace.
- Users can manage certain communication preferences through the platform or by contacting Serenium support.
- Questions, correction requests, or privacy-related support requests may be sent to support@sereniumhealthcare.com or contact@sereniumhealthcare.com.
- Where applicable, users may request deletion, restriction, or review of certain information, subject to identity verification and applicable law.
- Serenium may retain some records as needed for security, legal, billing, tax, compliance, dispute-resolution, or platform-integrity purposes.
Security and sensitive information
Serenium Healthcare is designed with privacy and security safeguards intended to support secure handling of sensitive information in healthcare staffing operations.
Users should avoid sharing unnecessary patient information and should provide only what is reasonably needed for onboarding, staffing, support, or account assistance.
These policies may be updated periodically as Serenium Healthcare evolves.