Terms of Service
These terms describe the basic rules for using Serenium Healthcare across the website, mobile app, onboarding, staffing, messaging, support, and related account services.
Read this page as a summary of how Serenium Healthcare approaches privacy, platform use, and security.
Questions about privacy or support may be sent to support@sereniumhealthcare.com or contact@sereniumhealthcare.com.
Using Serenium
By using Serenium Healthcare, users agree to use the platform lawfully, protect their account credentials, and provide accurate information.
Serenium may update the platform and these terms from time to time.
Accounts and eligibility
Creating an account does not automatically grant access to every feature. Some tools remain unavailable until required onboarding, verification, training, approval, or continued eligibility requirements are met.
Users are responsible for keeping account, credential, and contact information accurate and current.
Platform use and records
Serenium supports staffing coordination, scheduling, timesheets, communications, support, and related account services for clinicians, facilities, and agencies.
Users must use the platform honestly and may not misuse scheduling, credential, payment, communication, or account-access features.
Payments, support, and communications
Serenium may keep service-related records to support scheduling, support, payment, billing, security, compliance, and dispute resolution.
Users should communicate respectfully and use platform features only for legitimate staffing, support, and account purposes.
Access changes or termination
Serenium may limit, suspend, or terminate access when required information is inaccurate, access is misused, credentials are no longer valid, or continued access would create security, compliance, or safety concerns.
Questions about these terms may be directed to contact@sereniumhealthcare.com.
These policies may be updated periodically as Serenium Healthcare evolves.